Frequently Asked Questions
We collect common questions about our moulded foam, cover textiles, and ergonomic fit. Here is how we build and care for each pillow.
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how to choose the correct contour height
The pillow has two heights built into opposite sides. Side sleepers generally prefer the taller eleven-centimetre side to fill the shoulder gap, while back sleepers rest most comfortably on the nine-centimetre curve.
what is the pillow made of
The core is moulded from 50D viscoelastic polyurethane memory foam. It is enclosed in a protective inner jersey liner and a removable 280 GSM cotton blend knit case.
how to clean and wash the pillow
Unzip and remove the outer cotton blend cover to machine wash on a gentle thirty-degree cycle. The inner polyurethane foam core must not be soaked or machine washed, only wiped with a slightly damp cloth and aired out flat.
how to pay for your order
You can pay the delivery driver with cash upon arrival at your doorstep, or choose direct bank transfer during checkout. We do not process payment cards or recurring billing.
how courier delivery is handled
Orders placed before 13:00 on business days are packed and dispatched the same day in rigid cardboard cartons. If you reside in an upper-floor flat without a lift, the courier delivers directly to your building entrance or main reception.
what is your return policy
We provide a thirty-day return period from the date of delivery. Because this is a personal bedding item, returned pillows must be entirely unused, unwashed, and kept in their original sealed protective packaging.