About this privacy policy01
These rules govern your visits to cervikstudio.com, the orders we prepare for you here, and any notes you send to our workshop. External platforms linked from our pages follow their own separate terms.
Data controller and direct contact details02
Your data controller is Cervik Studio Ltd., located at 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom. Send privacy inquiries directly to [email protected] or reach our team at +44 1603 979 867.
- Merchant
- Cervik Studio Ltd.
- Registered address
- 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom
- [email protected]
- Phone
- +44 1603 979 867
The personal records we collect03
We gather only the specific information required to carry out the tasks detailed under each heading below.
3.1 Information you provide directly
Your full name, destination address, email, and telephone number provided during checkout, along with written notes from correspondence or customer reviews. We retain these for fulfillment and statutory ledger obligations, holding messages for up to 3 years following our last communication.
3.2 Payment and transaction data
The reference code, selected items, paid sums, settlement method, and courier progress. We never collect or store card numbers or banking credentials on this platform. Records are archived for the mandatory accounting period.
3.3 Automatically collected information
Device technical specs, browser identity, network IP, viewing timestamps, visited pages, and referral points, logged by our hosting servers and specified tracking cookies. We keep server logs for 30 days and preserve grouped analytical figures for up to 14 months.
3.4 Marketing and advertising data
The promotional notice, digital route, or link that brought you to our shop, tracked solely to connect visits and orders with their origin. We clear these files after up to 90 days.
3.5 Details supplied by external service partners
Transit updates from the freight partner and payment verification from settlement services, linked directly to your order slip.
3.6 Children
Our storefront is not intended for visitors under 18. We do not deliberately log records from minors; parents or guardians may contact [email protected] to request prompt removal.
Necessary details you must provide04
Your name, shipping location, email address, and phone number are vital so we can dispatch your parcel and share transit notices. Without these, we cannot accept an order. Any other detail remains purely your choice.
How we use your personal information05
- To prepare, pack, ship, and bill your parcel, as well as to administer product returns and return funds.
- To attend to your queries and send dispatch notices or status reports via email or text message.
- To safeguard our digital workspace, prevent improper transactions, and observe browsing patterns.
- To share workshop announcements solely when you have requested them, with an opt-out link in every transmission.
- To adhere to regulatory requirements, including the preservation of formal bookkeeping files.
Who handles your personal information06
We do not sell your personal files under any circumstances. We share records only with designated partners, bound by strict written agreements to handle data exclusively to our directions.
6.1 Payment processing
The partner facilitating your chosen checkout route receives only the details necessary to settle and verify your balance.
6.2 Shipping and fulfilment partners
Our courier service receives your full name, destination address, and phone number to deliver the parcel and provide transit updates.
6.3 Service providers
Hosting services, communication servers, and support software manage information strictly in accordance with our instructions.
6.4 Advertising and analytics partners
Analytical and promotional tracking scripts, activated solely with your approval, relay usage patterns to partner systems as explained in our Cookie Policy.
6.5 Legal and regulatory disclosures
We release information if compelled by legal mandates or when defending our legitimate rights, such as resolving an order disagreement.
6.6 Business transfers
Should our company transfer ownership or merge operations, customer records transfer to the successor under matching privacy safeguards.
International data transfers07
External partners may handle data beyond United Kingdom. Whenever this occurs, we use recognized adequacy frameworks or standard contractual clauses so your details retain steady safeguards.
Your rights and choices08
Subject to UK GDPR and the Data Protection Act 2018, your legal options include data subject rights.
8.1 Inspection, correction, deletion, and file transfer
You may request to examine your recorded details, correct inaccuracies, seek deletion, obtain an export in standard digital form, limit or contest processing, and revoke prior approval. Revoking consent does not invalidate actions completed beforehand.
8.2 Marketing choices
Each promotional email includes a direct opt-out link. You can also turn off analytical and advertising trackers anytime using our cookie settings banner.
8.3 Exercising your rights
Send your inquiry to [email protected]. We may request verification of your identity and will respond within 30 days. You may also lodge a grievance with the supervisory authority in United Kingdom.
Data security09
Our storefront operates over secure HTTPS connections. Order records reside on protected systems accessible solely to personnel and suppliers required for the duties above. We never collect or store card numbers on our site.
Data retention10
Order sheets and financial invoices remain in our care for the timeframe mandated by accounting laws, then undergo secure deletion. Correspondence logs stay on record for up to 3 years after our final conversation. Server activity records are cleared after 30 days, while grouped analytics last up to 14 months. Mailing permissions remain active until revoked.
Third-party websites and services11
Pointers to third-party web addresses, social networks, or settlement gateways connect to services governed by independent privacy rules. We carry no responsibility for how those entities manage your information.
Changes to this policy12
We revise this policy whenever our internal methods or legal obligations shift. The active statement is always displayed here, bearing the date of its latest revision at the top.