General information01
Cervik Studio operates as the trading identity of Cervik Studio Ltd., 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom. Company registration details and merchant contact data sit on our Legal Notice page and in your order summary. We can only process items received at the exact return depot assigned during your enquiry; do not post items to any unverified address.
Website use02
You must reach 18 years of age to order from our workshop. These items and pages serve private, non-commercial purposes unless approved by us in writing. We reserve the right to limit, decline, or cancel orders if details fail verification, if foam runs out, or under suspicion of fraud, returning any funds collected promptly.
Material pricing, taxes, and import duties03
All values appear in GBP. Freight charges show clearly in your basket before final confirmation. If a clear typographic price error occurs, we will notify you before dispatch to confirm the accurate sum or cancel without fee.
3.1 VAT and customs duties
Goods sent within United Kingdom incorporate applicable VAT into their price. For parcels travelling outside United Kingdom, local authorities establish import tariffs, fees, and taxes to be met by the recipient. If customs clearance is declined, we process the shipment as a return, subtracting the postal expense from your refund.
Payment handling, parcel placement, and order confirmation04
We work with Cash on delivery, Bank transfer. This website never gathers or stores your card numbers or direct banking credentials.
4.1 Order placement and acceptance
Your order registers once you finish checkout. We send an acknowledgement note with your order code; the sale contract binds when we pack and dispatch your parcel, mailing a shipping notice. Before packing, we may decline an order and return your money.
4.2 Failed or incomplete payments
An order lacking settled payment remains on our shelves. For doorstep settlements, any refused or unclaimed box returns to our facility and the purchase is closed.
Data handling and personal privacy standards05
We collect and hold only the details required to sew, box, and route your parcel, answer messages, and safeguard the platform, as outlined in our Privacy Policy. Digital identifiers and tracking tools are detailed in the Cookie Policy. Both hold full standing within these terms.
Handling, foam care, and individual use06
Handle the pillow following the product guide, label markings, and included insert. Keep foam goods away from young children unless designed for their use. Our photographs document the physical stock we produce; monitor calibrations vary, and modest shifts in fabric tone do not constitute a flaw.
6.1 Storage, expiry and disposal
Keep the pillow within the conditions indicated on its wrapper. If an expiry date appears on the label, retire the item by that date. Recycle casings and retire worn materials in line with local collection rules.
No medical advice07
Nothing written here replaces medical, clinical, or therapeutic counsel. Our notes explain how our foam is formed and rested upon; they carry no clinical promises. Consult a medical practitioner prior to use if you are pregnant, nursing, undergoing treatment, or managing spinal conditions.
Discount codes and promotions08
Any price reduction displayed on the site holds solely during its appearance and cannot merge with other offers unless noted. Promotional codes belong at checkout prior to payment and cannot be appended later. Any complimentary pieces provided during an offer must return alongside the main goods.
Shipping and delivery09
Shipping routes, standard schedules, and transit fees are set down on the Shipping & Delivery page. Transit times reflect working-day estimates from workshop departure, not fixed arrival dates. Multiple items within one order may travel in separate boxes.
Package transit and transfer of risk10
Each box remains under our care until the driver delivers it to your hands or your designated recipient; responsibility transfers upon delivery. External transit damage should be shared with [email protected] within 48 hours, accompanied by photographs. Please verify your postal details: parcels returned due to an invalid address or lack of pickup are refunded minus freight costs.
Material returns, replacements, and our policy11
You can return an item within 60 days of arrival under the conditions on our Returns & Refunds page. Contact us for an authorization code first, posting goods solely to the facility we specify. We refund the item price, covering original postage only when correcting a defect or our own fulfillment error. Your statutory local cancellation rights remain untouched.
Warranty and product conformity12
Our foam pieces must match the specifications on their product page and arrive free of defects. All memory foam pillows are covered by statutory protections under the Consumer Rights Act 2015 against manufacturing flaws and material core degradation for 12 months under normal domestic usage. Should an item show a flaw within your jurisdiction's statutory warranty period, we will inspect it and choose to repair, replace, or refund it. Everyday foam wear, improper handling, and post-delivery accidents are excluded.
Workshop site standards and proper conduct13
You must not use this site for deceptive purchases, to disrupt server performance, to harvest personal records, or to submit defamatory, unlawful, or misleading material. We will restrict access if these principles are breached.
Intellectual property14
The written descriptions, imagery, diagrams, brand marks, and underlying code belong to Cervik Studio Ltd. or its partners. You are welcome to browse and print pages for home reference; commercial reproduction or redistribution requires our prior written agreement.
Third-party websites and links15
Our pages may point to external websites outside our direct supervision. We accept no responsibility for their text, policies, or uptime. A link does not signify our endorsement.
Resting notes, customer feedback, and user words16
Comments shared here come from verified purchasers detailing individual sleep patterns; they do not guarantee an identical experience for every sleeper. In sending feedback, imagery, or reflections, you permit us to publish them without fee, citing your first name only. We take down remarks upon request and screen out unlawful or intrusive content.
Disclaimer of warranties17
We present this site in its current form. While we work to keep information exact and current, we cannot promise constant availability or zero technical faults. Legal warranties protecting the physical goods remain unaffected by this clause.
Limitation of liability18
To the maximum extent permitted by the laws of England and Wales, our aggregate liability for any claim connected to an order shall not exceed £100 or the total monetary amount paid for that specific purchase. We maintain unrestricted liability for intentional harm, gross negligence, physical injury, and any liability mandated by statute. For standard secondary claims, our responsibility remains restricted to typical, foreseeable contract losses.
Indemnification19
You agree to hold us harmless against outside claims arising from your non-compliance with these terms or material you submit, to the full degree allowed under the law.
Legal framework and dispute settlements20
These terms are governed by and construed in accordance with the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. Should a concern remain unresolved through direct dialogue, you may take action before the competent court at our registered seat; retail buyers retain full recourse to courts within their country of residence. Non-waivable consumer protections in your home territory continue to hold.
Electronic communications21
Order receipts, packing notices, invoices, and legal updates travel to the inbox supplied during checkout. Please verify your address and examine spam folders, as any notice sent there stands legally delivered.
Assignment22
We may pass our operational duties under this agreement to a successor company, so long as your protections remain whole. You may not assign your rights without our written authorization.
No waiver23
Our pause in exercising any clause here does not waive our right to enforce it down the line.
Severability24
Should any clause in these terms be declared unenforceable, the remaining sections retain full weight, while the invalid clause will be replaced with an enforceable term matching our intended purpose as closely as possible.
Termination25
We reserve the right to suspend accounts or decline future requests from anyone who violates these provisions. Parcels that have already left our packing table remain unaffected.
Entire agreement26
These conditions, alongside our referenced policies and your purchase receipt, form the complete understanding between us. If translated into other languages, the text shown on the specific regional page where you placed your order takes precedence.
Contact information27
To discuss any point in these terms, write to [email protected], call +44 1603 979 867, or reach us via our site contact form. Our workshop address: 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom.
- Merchant
- Cervik Studio Ltd.
- Registered address
- 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom
- [email protected]
- Phone
- +44 1603 979 867