Order processing time01
Orders verified before 13:00 on regular working days leave our warehouse that afternoon; purchases completed later, during weekends, or across holidays dispatch the following business day. We send an order receipt by email immediately, followed by tracking details once the box leaves our packing table.
Following your parcel progress02
- Open the shipping notice received by email or text and follow the tracking route.
- Alternatively, visit our parcel lookup page and provide your assigned reference code.
- Shipment scans start appearing once carrier staff register the package, usually within 24 hours of dispatch.
- Route logs refresh at each distribution terminal until the parcel arrives at your door.
Estimated delivery times03
Stated delivery windows represent working days from pickup and serve as realistic estimates rather than firm guarantees. Outlying locations may require 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated at our checkout counter prior to payment |
Shipping and handling costs04
We ship without charge on parcels over £75 throughout United Kingdom; smaller packages add £3.99. The exact postage charge for your destination appears clearly in the basket summary before you complete your order.
International shipping05
For addresses situated beyond United Kingdom, applicable fees and transit estimates display during checkout. Local import charges and border taxes remain the duty of the recipient. Rejected parcels return to our facility as standard returns.
Damaged, misplaced, or missing parcels06
6.1 Damaged
Inspect the parcel carefully upon arrival. If the outer carton or the resting pillow shows harm, photograph the pieces and message [email protected] within 48 hours. We will dispatch a fresh pillow at our cost or issue a refund; you need not return damaged items unless we ask.
6.2 Lost
If your movement log stalls for 5 business days, reach out to our team with your parcel number. We lodge an investigation with the freight service and either dispatch another pillow or issue a full refund, per your choice, within 10 business days of your report.
6.3 Tracking displays delivery but no box arrived
Check around your property, speak with neighbours, and ask local postal staff first, then write to us within 3 days of the recorded delivery scan. We open a carrier inquiry and keep you updated until the matter is settled.
Questions about this policy07
Send an email to [email protected] or speak with us at +44 1603 979 867 during Mon-Sat 08:15-17:45. We reply to all notes within one business day.
- Merchant
- Cervik Studio Ltd.
- Registered address
- 23 St Andrews Street, Norwich, NR2 4TP, United Kingdom
- [email protected]
- Phone
- +44 1603 979 867