Refund Policy — Cervik Studio

You may return any item acquired from Cervik Studio within 60 days of arrival, for any reason. This guide explains our requirements, return steps, postage responsibility, and how quickly funds return to your account.

! Please note: request an authorization code before dispatching goods, and post the box strictly to our provided workshop address. Items returned without this route cannot be tied to your record.

60-day refund guarantee01

Our inspection window covers 60 days starting the moment carrier records show your delivery. This applies if goods arrive damaged, hold defects, differ from your request, or simply do not suit your sleeping habits.

Return conditions02

Damaged or flawed pillows: we provide a replacement piece or a complete refund, including initial shipping fees; please attach photographs when contacting us.
Incorrect item received: we send out the intended pillow immediately and arrange carrier collection for the mismatched goods at our expense.
Change of mind: the pillow must be unwashed, clean, and in its original box with every label intact. You cover the return transit, and outbound postage remains non-refundable.
Pillows taken from their protective packaging cannot be restocked for sanitary reasons and are not returnable unless defective.

In compliance with United Kingdom public health and personal hygiene regulations, memory foam pillows and bedding items cannot be returned once the protective hygienic sleeve has been unsealed or broken.

Returning a pillow to our workshop03

Within 60 days of parcel arrival, message [email protected] or call +44 1603 979 867 with your order reference, the details, and clear photos if transit damage occurred.
We respond within one business day with an authorization code and our returns depot address.
Pack the foam piece into its original box, slip a paper with your return reference inside, and tape it closed.
Post the parcel to our address and send us the tracking code by email. Retain your shipping slip until the refund clears.

Refunds and processing time04

We inspect the returned pillow within 3 business days of delivery and notify you by email. Funds return by your original payment method: cash-on-delivery purchases are settled by bank transfer to your nominated account, and bank-transfer orders return to the originating account. Banks typically post funds within 1-5 business days.

Exchanges and cancellations05

To switch options, complete a standard return and submit a fresh order; we process your refund once the parcel reaches our desk. Orders may be cancelled at zero charge before dispatch by writing to [email protected] with your order number.

Questions about this policy06

Send an email to [email protected] or speak with us at +44 1603 979 867 during Mon-Sat 08:15-17:45. We reply to all notes within one business day.