Our 60-day guarantee
Rest on any piece from Cervik Studio. If the shape does not fit your neck, send it back within 60 days for a full item refund.
The promise
Send back any item within 60 days of receipt for any reason. We process payments back via the original route within 3 business days of return.
60-day returns
For any reason at all, including a preference for a different loft.
Insured delivery
Items damaged or misplaced during transit are replaced or refunded through our workshop account.
Secure payment
Pay the courier in cash or settle via direct bank transfer: no online card processing, no saved payment records.
How to claim
- Send a note to [email protected] with your order reference.
- We provide return instructions and the studio address within one business day.
- Post the package back; we issue the refund as soon as we inspect the parcel.
Read our full terms on the Returns policy and Delivery terms notices.