Maximizing Value and Shelf Life
A moulded pillow requires very little maintenance, but the rules are strict. Viscoelastic foam should never be submerged in water, soaked with fabric sprays, or placed in a mechanical tumble dryer. Moisture breaks down the internal polyurethane crosslinks, causing the foam to soften permanently and lose its load-bearing capacity. Simple care keeps your support performing exactly as poured for years.
Step-by-Step Daily Best Practices
Keep your daily care straightforward by focusing entirely on the outer textile and the mesh barrier.
- Unzip the Exterior: Remove the 280 GSM cotton polyester air knit cover every two weeks. Wash it on a cool, gentle cycle with mild detergent to preserve the textured surface.
- Protect the Core: Leave the lightweight jersey mesh inner liner on the foam at all times. This protective sheath prevents fingernails and jewellery from snagging the cellular surface.
- Air Circulation: Once a month, let the bare core sit in a shaded room with open airflow for three hours to release residual humidity. Keep it away from direct sun to prevent UV yellowing.
Returns and Support
We want you to feel the difference on your own bed without hesitation. If you find the contour profile unsuitable for your posture, our thirty-day trial allows for a straightforward return. Simply contact our workshop team with your order number, or discuss payment on delivery questions with our carrier support specialists.